Hawk, a company owned by Gozoop Group, has been chosen to handle customer service and listening for Games24x7, a major multi-game platform. This includes monitoring and managing interactions between the brand and its online community for RummyCircle and My11Circle.
Prateek Vora, associate director, of online reputation management, at Games24x7, said. “We believe that ORM plays an integral role in the growth and development of a business. It is important to keep up with the times and make relevant modifications to your business operations to meet customer expectations,”
As part of this mandate, Hawk will be responsible for various deliverables including monitoring online conversations, responding to customer inquiries and complaints, providing solutions, highlighting positive customer experiences, and providing actionable business insights to Games24x7 based on the online community engagement.
Premkumar Iyer, president of, Hawk added, “Happy to announce our latest collaboration with Games24x7 which has been continuously transforming the gaming space with its futuristic and technologically driven approach. Having the best-in-class people, processes, and technology, we look forward to setting new standards and benchmarks for digital customer service and creating a narrative for Games24x7 that keeps the consumer and their needs at the very heart.”,
Hawk specializes in providing a range of digital services such as social media community management, online customer support, online reputation management, digital intelligence, and listening, these are the focus area of the company and will be leveraged to fulfill the mandate for Games24x7.
Rohan Bhansali, chairman & co-founder, GOZOOP Group. “We are thrilled to be awarded the digital customer service and listening mandate for Games24x7. As a data-driven customer experience agency, we understand the importance of providing an exceptional online experience for the brand’s community. We look forward to working with Games24x7 to elevate their customer service beyond traditional metrics and drive business insights that will help the brand achieve its goals.” Rohan Bhansali, chairman & co-founder, GOZOOP Group.
